Dream Wired
No Result
View All Result
  • Home
  • Celebrity
  • DramaAlert
  • Gossip
  • Movie
  • TV
  • Music
  • Comics
  • Shop
  • Home
  • Celebrity
  • DramaAlert
  • Gossip
  • Movie
  • TV
  • Music
  • Comics
  • Shop
No Result
View All Result
Dream Wired
No Result
View All Result
Home Gossip

SiriusXM Sued By New York Over Subscription Cancellation Issues

rmtsa by rmtsa
December 21, 2023
in Gossip
0
SiriusXM Sued By New York Over Subscription Cancellation Issues
74
SHARES
1.2k
VIEWS
Share on FacebookShare on Twitter


You might also like

Social Media Reacts To Travis Hunter Marrying His Longtime Love

5 Things to Know About the Fox News Host & Former Judge – Hollywood Life

UFC’s Mackenzie Dern Flaunts ‘The Most Beautiful’ Bikini Rear

The state of New York is accusing SiriusXM of making customers jump through hoops to cancel their subscriptions. According to the Associated Press, New York’s attorney general filed a lawsuit against the satellite and radio platform on Wednesday (Dec. 20).

The AG’s office apparently learned of the platform’s cancellation hurdles after receiving multiple customer complaints. An investigation uncovered a tedious system. First, subscribers must wait for the automated system to patch them through. Then, once connected with an agent, subscribers are subject to “lengthy interactions,” per AP. SiriusXM has reportedly trained human agents to “avoid accepting a request to cancel service.” 

AG Letitia James addressed the new lawsuit in a statement.

“Having to endure a lengthy and frustrating process to cancel a subscription is a stressful burden no one looks forward to, and when companies make it hard to cancel subscriptions, it’s illegal,” James said. 

James is seeking financial penalties against the company. The lawsuit names monetary compensation for “the time customers spent online” during the cancellation process.

SiriusXM Denies Claims In New York’s Lawsuit

Meanwhile, SiriusXM is pushing back against the new lawsuit claims. In their response, the company suggested that cancellation issues are a past problem.

SiriusXM claims the lawsuit is primarily based on an inquiry from 2020, allegedly resulting from the impact of the COVID-19 pandemic on the business. Additionally, the platform suggested that several of its plans can now be canceled with an online click. These statements came via their spokesperson, Jessica Casano-Antonellis.

“Like a number of consumer businesses, we offer a variety of options for customers to sign up for or cancel their SiriusXM subscription, and upon receiving and reviewing the complaint, we intend to vigorously defend against these baseless allegations that grossly mischaracterize SiriusXM’s practices,” the statement said. 

In 2021, per SiriusXM, their agents reportedly responded to subscriber inquiries within 36 seconds to 2.4 minutes on average.

Yet, the attorney general’s office gave a much higher time frame for cancellations both online and over the phone. Cancellations online can take an average of 30 minutes, while over the phone, they average 11.5 minutes per the AG’s investigation.

From 2019 to 2021, the AG found that over 578,000 subscribers opted not to cancel subscriptions over the phone after waiting a long time to connect with an agent.

There are no additional updates on the lawsuit at this time.

RELATED: Family Of Kenneka Jenkins To Reportedly Receive Over $6 Million In Lawsuit Settlement 



Source link

Tags: CancellationissuesSiriusXMsubscriptionSuedYork
Share30Tweet19
rmtsa

rmtsa

Recommended For You

Social Media Reacts To Travis Hunter Marrying His Longtime Love

by rmtsa
May 28, 2025
0
Social Media Reacts To Travis Hunter Marrying His Longtime Love

Source: Logan Bowles/Getty Images Social media is buzzing over Heisman-winner and No. 2 NFL Draft pick Travis Hunter marrying his longtime love Leanna De La Fuente in a...

Read more

5 Things to Know About the Fox News Host & Former Judge – Hollywood Life

by rmtsa
May 28, 2025
0
5 Things to Know About the Fox News Host & Former Judge – Hollywood Life

View gallery Image Credit: REX/Shutterstock Jeanine Pirro has been a fixture in both the legal and media worlds for decades, known for her sharp commentary, bold opinions, and...

Read more

UFC’s Mackenzie Dern Flaunts ‘The Most Beautiful’ Bikini Rear

by rmtsa
May 28, 2025
0
UFC’s Mackenzie Dern Flaunts ‘The Most Beautiful’ Bikini Rear

Mackenzie Dern put her backside on display in a steamy Instagram upload, and her fans are absolutely loving the sight!The UFC star gave fans something to talk about...

Read more

Exclusive Video Shows 14-Time Prison Stabbing

by rmtsa
May 28, 2025
0
Exclusive Video Shows 14-Time Prison Stabbing

Earlier this month, a 42-year-old inmate at the California Correction Institution in Tehachapi allegedly stabbed Tory Lanez 14 times. The news broke the internet with fans showing deep...

Read more

Jussie Smollett Says He Really Wants To Have A Child

by rmtsa
May 28, 2025
0
Jussie Smollett Says He Really Wants To Have A Child

Jussie Smollett is opening up about his desire to become a father, admitting that he might be willing to go to some extremes to make it happen. Source:...

Read more
Next Post
Kirk Hammett Says Metallica’s ‘Shadows Follow’ Has Nod to Batman

Kirk Hammett Says Metallica's 'Shadows Follow' Has Nod to Batman

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Browse by Category

  • Celebrity
  • Comics
  • DramaAlert
  • Gossip
  • Movie
  • Music
  • TV
  • Uncategorized

CATEGORIES

  • Celebrity
  • Comics
  • DramaAlert
  • Gossip
  • Movie
  • Music
  • TV
  • Uncategorized
No Result
View All Result

Recent News

  • How to Get Noticed As a New Band
  • Hi, I’m Lindsey Bahr, AP’s film reporter and critic. I report on all things movies and I’m here to chat about the summer box office. Ask me anything!
  • ‘House Of Villains’ Season 3 Full Cast, Peacock Sets 2026 Release Date

Copyright © 2023 DramaWired.
DramaWired is a content aggregator and not responsible for the content of external sites.

No Result
View All Result
  • Home
  • Celebrity
  • DramaAlert
  • Gossip
  • Movie
  • TV
  • Music
  • Comics
  • Shop

Copyright © 2023 DramaWired.
DramaWired is a content aggregator and not responsible for the content of external sites.

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In