An “immersive experience” that promised to transport Willy Wonka fans into a “magical realm” has turned out to be such an epic letdown that customers called the police and compared the attraction to a meth lab.
The U.K. event was titled Willy’s Chocolate Experience and charged customers $44 each. The attraction was not affiliated with the Warner Bros. movie Wonka, though the event’s marketing came as close as possible to suggesting it was based on author Roald Dahl’s creation. The ad copy invited fans to journey to “a universe where confectionary dreams are brought to life” that included “mind-expanding projections, optical marvels and exhibits that transport you into the realm of creativity” and “wondrous creations and enchanting surprises at every turn!”
The event organizers apparently used AI to generate promotional images (photos below) which suggested a very high-quality attraction that looked just like the immersive and trippy Wonka-esque world that the ad copy promised. But the result was somewhat different, and ticket buyers needed pure imagination to think it looked anything like a fantastical chocolate factory.
As reported by The Guardian, customers showed up in Glasgow to find “a sparsely decorated warehouse with a scattering of plastic props, a small bouncy castle and some backdrops pinned against the walls.” Scotland police were even called to the scene, the event shut down and parents said their children were in tears. All the event lacked was a man telling customers: “You get nothing! You lose! Good day sir!”
Photos from the event went viral online comparing what was promised to what was delivered:
The Guardian added that event organizers refunded tickets and apologized for the “very stressful and frustrating day” and noted, “Unfortunately, last minute we were let down in many areas of our event and tried our best to continue on and push through and now realise we probably should have cancelled first thing this morning instead.”
And so shines a good apology in a weary world.
