WestJet Airlines has changed its ticketing structure by introducing an “UltraBasic” fare, replacing its original basic ticket tier. The change was reportedly made to give travelers a “no-frills” flying experience.
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The Canadian-based airline’s latest fare category is now the lowest-priced option among its seven fare classes. Travelers who opt for UltaBasic will have several limitations: pre-assigned seats at the back of the aircraft, an additional fee for seat selection during check-in, and last priority for boarding. UltraBasic passengers will not be permitted to store a carry-on in the overhead bin unless they pay an extra fee. However, they can bring a personal item to be stored under the seat. A carry-on is only included for trans-ocean routes.
“We are committed to air travel affordability, and UltraBasic is an innovative cost-effective solution that strengthens WestJet’s ability to offer guests budget-friendly airfares to more destinations. With UltraBasic, guests can tailor a travel experience that meets their needs, without paying for additional services they don’t value,” said John Weatherill, WestJet Group Executive Vice-President and Chief Commercial Officer.
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However, the new fare tier brought on more questions about traveling comfort and accessibility due to the apparent restrictions under UltraBasic. “So basically you now don’t get a carry on and seats and checked luggage cost more – this sucks,” a user wrote on X. Another said, “Just a horrible idea. Notably replacing their lower tier with this crap. I remember when @WestJetwas the darling of Canadian air travel. Modern, fun, affordable with exceptional customer service. That company is long gone. This policy is hostile to its customers.”
The airline also emphasized that digital and printed boarding passes will indicate no carry-on bags but passengers will still enjoy the amenities WestJet offers.