After a leak from an internal source revealed that the carrier is reportedly planning to increase its current plans automatically, T-Mobile customers were stunned by the news.
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The switch will happen next week as T-Mobile plans to move customers from some of their older unlimited plans to new, more expensive options. This new switch will affect current customers on One, Simple Choice, Magenta, and Magenta 55 Plus Plans. They will inform customers about the switch through text messages and email, and the new plans will go into effect at the beginning of the November billing cycle. According to a report by CNET, customers can expect an increase of $5 to $10 per line.
However, customers can opt out of the move by calling the carrier’s customer care support line and explaining that they want to keep their old plan. After acquiring Sprint in 2020, T-Mobile decided it had to follow guidelines before officially purchasing the carrier. One of those guidelines offered the same or better rate plans for three years.
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News of T-Mobile’s new plan quickly went viral on Reddit since a post revealed the carrier’s plan. Redditor Appropriate_Draft_77 originally uploaded the post on Tuesday with the caption, “Forced plan migrations coming soon!”
One user wrote, “Yup, this is a simple money grab. They’re not even attempting to pretend it’s about consolidating plans or anything like that.”
Others were concerned about their original plan rates and said they would opt out next week to avoid extra charges.
“That is total fraud. Seems like that could be a legal dispute if customers ever realize their plan was changed. very sneaky to migrate a customer and force them to call in order to change that. Of course, the reps will try to prevent them from remaining on their current program. Customers need to push back at this stuff.”
On X, some users said they were already calling T-Mobile reps to opt out of the upgraded plan. Still, they would have to wait until Oct. 17. However, others managed to remain on their old plans, and one user said a rep reportedly told them that they were unaware of the changes.
“This is true! I just called T-Mobile, and the rep wasn’t fully aware. A rep had to check with management, and then I could opt out. I also filed a complaint as the company didn’t let me know. Thank you for posting this; I would not have known otherwise!”
Other users wished Sprint didn’t merge with T-Mobile because the carrier allegedly used a similar tactic with their old customers. “I agree. I hate that Sprint merged with T-Mobile. It’s been hell being a customer of T-Mobile ever since the merger,” the X user wrote.
If you’re a T-Mobile customer and want out of this plan, contact customer support directly to avoid any changes to your plan before the start of the November billing cycle.
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